Política de envío
Shipping
Jansha Store ships worldwide from Ras Al Khaimah, United Arab Emirates. Orders are picked, packed and handed to the carrier within 1-3 business days (Monday to Friday, excluding public holidays). Orders placed on a weekend or public holiday begin processing on the next business day.
Delivery estimates
Delivery times below are estimates counted from the date of dispatch, not the date of purchase. They are not guaranteed and can be affected by customs clearance, carrier delays and local conditions.
- United Arab Emirates: 1-3 business days
- GCC (Saudi Arabia, Kuwait, Qatar, Bahrain, Oman): 3-7 business days
- Rest of world: 7-21 business days
Shipping charges
Shipping charges are calculated at checkout and shown to you before you pay. Where an order qualifies for free shipping, this is stated at checkout. Prices and charges are shown in United Arab Emirates Dirham (AED) unless your browser displays another currency.
Duties, taxes and import fees
Orders shipped outside the United Arab Emirates may be subject to customs duties, import taxes, VAT or handling fees levied by the destination country. These charges are set by your local authorities and are the customer's responsibility. Jansha Store does not collect them and cannot predict their amount. If a parcel is refused at customs, the return shipping cost and any fees charged to us may be deducted from your refund.
Tracking
Once your order is dispatched you will receive a confirmation email containing a tracking number. Tracking can take up to 48 hours to become active with the carrier. If you have not received tracking details within 5 business days of ordering, please contact us.
Address accuracy
Please check your shipping address carefully before completing checkout. We ship to the address provided at checkout. If you need to change an address, contact us as soon as possible, as we cannot redirect a parcel that has already been handed to the carrier.
Lost, delayed or damaged parcels
If your parcel is delayed, marked as delivered but not received, or arrives damaged, contact us at info@janshamart.com with your order number. Please inspect your order on arrival and report damage or missing items to us promptly so we can open a carrier claim and make it right. See our Refund Policy for returns and refunds.
Contact
Jansha Store
VUET0912, Compass Building, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah RK, United Arab Emirates
Email: info@janshamart.com
Phone: +971 50 477 0155